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Our factory has perfect product after-sale service system and the strict measure and abundant technical force. We can guarantee where the product does arrive, where does the service troop arrives. We’ll meet user’s each kind of request to technical service aspect as possible as we can. Moreover our factory has also established the formidable sales network and the agencies in the land, which has laid the solid foundation for dealing with matters in time.
The key measure is as following:
Implement 3－R guarantee, during 3－R guarantee period if there are problems caused by product quality, we guarantee Repair, Replacement and Refund; as for problems caused by other reasons the factory will assist the user to solve the problem positively and guarantee that the product will be putt into service promptly and reduce the loss to the lowest level.
Establish product quality files and implement the quality follow-up regularly so as to solve the problems promptly.
Cooperate with the clients to complete the operation and maintenance. We can provide the spare parts and the appendix by the cost price.
We insist the quality-first and user-supreme principle and listen to the user’s calling with all ears. When you need to be served on the spot, we guarantee that we will answer you in 24 hours, achieve the spot in 72 hours and rush by the quickest transportation vehicle in 32 hours in the emergency cases.
When the equipment arrives, our factory will appoint personnel to sort and count with customers to hand over and take over it. In the installing stage, we’ll send the technical experts to implement technical guidance; in the adjusting stage, we’ll also send technical personnel to implement technical guidance; in the adjusting stage, we’ll also send technical personnel to test and adjust and guarantee it will run. |
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